Utility Payment Plan FAQ

Payment plans will be granted to customers with delinquent utility accounts that resulted from the customer’s inability to make regular payments due to financial impacts related to COVID-19. Amounts due under the payment plan are in addition to the regular monthly billing and payments that come due after the date of the payment plan. Both payments need to be made by the due date established.

Owners or residents with unpaid balances between March 23, 2020 and the date the payment agreement is signed that have been financially impacted due to COVID-19.

The account holder will need to complete the COVID-19 Utility Payment Plan agreement application found on our website or in the Finance Department and return to the utility billing department. Plans are only active once terms have been agreed upon via a signature.

No. The due date for all payment plans will be consistent for all customers and will be the 15th of each month.

Yes. As long as the account holder’s regular monthly bills and the payment plan payments are made timely, penalty fees and disconnection of water service will not occur.

If the account holder falls behind on the payment plan or the regular monthly bills, he/she will be removed from the payment plan and subject to penalty fees and disconnection of water service until all outstanding amounts are paid in full.

No. This is a temporary one-time option to help customers impacted by the COVID-19 pandemic to get caught up.

Payments for the payment plan can be paid online, by check, in person, or by phone. You can make the payment at the same time as your normal monthly payment or by the 15th of each month.

Yes. However, you cannot pay less than the agreed upon amount or you will be removed from the payment plan and subject to penalty fees and disconnection of water service.

No. If you are unable to make both your normal billing payment and the payment plan payment, you will be subject to being removed from the payment plan and thus, subject to penalty fees and disconnection of water service.

We are unaware of any arrangement tenants have with property owners regarding lease and payment arrangements; therefore, the owner of the property should be made aware the tenant has entered a payment plan arrangement with the City.

Yes. Please contact the Opportunity Council at 360-255-2192 to see if you may qualify for assistance through them.

We are adjusting some City operations due to the current COVID-19 surge, prioritizing essential services and the safety of employees and the public.