DocAccess Support Guide

DocAccess is an AI-assisted tool that provides an accessible version of a PDF that is usable with screen readers or other assistive technologies. This page provides an overview of how to use DocAccess. 

DocAccess overview

When you open a document using DocAccess, the default view displays the original PDF in a printer-friendly format. You can switch at any time to the Accessible Transcript View. 

Screenshot of toggle button for Print-Friendly View and Accessible Transcript View

Choose the right PDF viewer for you 

  • Use the Printer-Friendly View when you want to see images or other visuals, need the exact layout of the document, or if you want to print the document. 
  • Use the Accessible Transcript View when using assistive technology, or for a more webpage-like reading experience. 

Printer-friendly view

The printer-friendly view preserves the original PDF layout, including all images and graphics, and works the same way as most PDF viewers. From this view, you can also print the document or download the original PDF. 

How to download the original PDF

You may prefer the original PDF if: 

  • You need the exact formatting or layout. 
  • You are printing the document. 
  • You are filling out a PDF form and need to retain the page layout. 

If you need the original version of the document, use the “Download Original PDF” button located in the right menu. 

Screenshot of right menu with Download Original PDF button

Accessible transcript view

DocAccess provides an accessible, structured version of PDF content designed to work well with screen readers and other assistive technologies. It’s also often easier to read content when using a mobile device. 

When you switch to the Accessible Transcript View, the document behaves like a standard web page rather than a traditional PDF. If you access a document using screen reading technology, this view may be provided by default. 

How it works: 

  • Structured headings for quick navigation. 
  • Logical reading order. 
  • Improved compatibility with screen readers. 
  • Reduced need to interpret complex layouts or scanned content. 
  • Optional live visual assistance through Aira. 

Some older documents may not have an accessible transcript yet. You can request one using the “Request Accessible Transcript.” You can provide your email address to be notified when the transcript is ready, or check back later. Most documents only take a few minutes, depending on the length of the PDF. 

Reporting issues

Because documents vary, some content may not convert to the accessible view perfectly. Please report issues if you encounter: 

  • Missing or incorrect content that affects your understanding 
  • Errors in important or time-sensitive information 
  • Navigation issues that prevent access to key sections 

Minor formatting or grammatical issues typically do not require reporting unless they impact meaning. 

DocAccess uses automated processing to create accessible versions of documents. While designed for accuracy, results may vary depending on the quality and layout of the original PDF. 

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