Beginning on June 1, 2022, the City will start sending out shut off notifications and assess penalties for non-payment.
Please see COVID-Related Financial Options for payment options, including financial support and payment plans.
For information regarding utility billings and payments, please contact the Finance Department at (360) 778-8011 or email firstname.lastname@example.org.
Convenient Payment Options
Customers may pay their bill using cash, check, or credit card (Visa, MasterCard, Discover, AmericanExpress), in-person at City Hall, or by using the following convenient payment options:
Enroll in Paperless Billing
At no cost, utility customers may enroll in paperless billing. This service is not available to renters unless already enrolled in Auto Pay.
Once enrolled, you will receive a monthly email notification that your statement is available to view and pay. Each account must be enrolled individually; however, owners of multiple properties and property management firms can email email@example.com and have accounts linked under one log-in.
Turning On and Off Service
In early 2022, the Water, Sewer and Stormwater Utility will phase into monthly billing from bi-monthly. Individual accounts will see the switch once they have completed their final bi-monthly billing cycle that contains days from 2021. There are many benefits to monthly billing for both the customer and utility. For more information on the switch to monthly billing, please visit the FAQ.
Review the Reduced Utility Rate information if you are a senior over age 62 or person with a disability on a limited income. The City also offers reduced rates to agencies providing affordable housing for low income households. Agencies must be nonprofits or the Bellingham Housing Authority, and the reduced rate is only available for low-income housing where rents are restricted by a federal, state or city housing program for households earning less than 60 percent (60%) of area median income. See BMC 15.04.070(C).
Surface and Stormwater Fee Reduction
The City of Bellingham recognizes that some property owners have constructed private on-site stormwater quality and quantity mitigation facilities (“facilities”), which may aid the City in controlling the overall effects of stormwater pollution and those other problems. Properties or portions of properties with facilities that meet certain criteria, and to the City’s satisfaction, shall receive a reduction from the monthly fee charged. For detailed information see City of Bellingham Municipal Code 15.16.040 – Exemption, Credits and Adjustments. If you think you qualify for a fee reduction, fill out the Fee Reduction Application (PDF).
If you require an account adjustment due to a leak, please use the following form:
COVID-Related Financial Options
You may be eligible for the new Washington Water Assistance Program administered locally by Opportunity Council. Households earning up to 150% of the Federal Poverty Level ($3,313 per month for a household of 4) may qualify for up to $2,500 towards a past due account. Please call Opportunity Council at 360-255-2192 for more information and to schedule an appointment. If your household has received LIHEAP assistance after October 1, 2021, you are automatically eligible for Washington Water Assistance and just need to call 360-255-2192 to ask about adding the program.
You can sign up for a payment plan if your delinquency resulted from your inability to make regular payments due to financial impacts related to COVID-19. Owners or residents with unpaid balances that started after March 23, 2020 are eligible. For more information, please visit the utility payment plan FAQ.
For more information on a specific utility, please visit the sections below:
- Finance Department Contacts
- Water Conservation
- Residential Water Consumption Calculator
- Understanding Your Utility Bill (PDF)