The City of Bellingham has introduced a new way for residents to report non-emergency issues. SeeClickFix™ – both a browser application and a mobile app – allows users to upload photos as they report specific problems, ranging from potholes, damaged street signs and illegal dumping to minor flooding and sidewalk obstructions.
SeeClickFix is an easy new option to report non-emergency issues. Using the app automatically generates a service request to Public Works and adds the problem area to an interactive map that is publicly accessible. The service request generates automatic updates on the response, assessment and repair on the SeeClickFix site. Reporting via the app may be done confidentially and anonymously, or by creating an account.
Residents should still phone (360) 778-7700 to report urgent issues such as a broken water main and can still go to the City’s Report an Issue webpage to report on separate issues.
According to Caleb Barber, Public Works Asset Manager, SeeClickFix will expand the City’s ability to respond.
“We are effectively ‘crowdsourcing’ on-the-street intelligence to learn about needed repairs we might not otherwise know about,” said Barber. “The app also provides a channel for those who would prefer not to phone or who might not have computer access.
“We chose to use a product with both smartphone and browser capability in order to reach more members of the public,” said Barber.
More information about SeeClickFix, including frequently asked questions, available at cog.org/fix or via the “Report an Issue” button on the City homepage. The mobile app may be downloaded from the Apple Store or Google Play.