The Permit Center surveys all customers to better understand their needs, target areas for improvement and, ultimately, improve the customer’s permitting experience.
View Past Survey Results
Previously, the Center for Economic Vitality conducted quarterly surveys of Permit Center customers for the City of Bellingham. Here are the results of the Permit Center Customer Survey Report done quarterly since 2006.
*Note: The Permit Center was closed to the public during the COVID-19 pandemic (March 2020-March 2022).
| 2019 Customer Survey | 2018 Customer Survey | 2017 Customer Survey | 2016 Customer Survey |
| 1st Quarter 2019 (PDF) | 1st Quarter 2018 (PDF) | 1st Quarter 2017 (PDF) | 1st Quarter 2016 (PDF) |
| 2nd Quarter 2019 (PDF) | 2nd Quarter 2018 (PDF) | 2nd Quarter 2017 (PDF) | 2nd Quarter 2016 (NO DATA) |
| 3rd Quarter 2018 (PDF) | 3rd Quarter 2017 (PDF) | 3rd Quarter 2016 (PDF) | |
| 4th Quarter 2019 (PDF)* | 4th Quarter 2018 – Not Available | 4th Quarter 2017 (PDF) | 4th Quarter 2016 (PDF) |
| 2015 Customer Survey | 2014 Customer Survey | 2013 Customer Survey | 2012 Customer Survey |
| 1st Quarter 2015 (PDF) | 1st Quarter 2014 (PDF) | No results | No results |
| 2nd Quarter 2015 (PDF) | 2nd Quarter 2014 (PDF) | No results | No results |
| 3rd Quarter 2015 (PDF) | 3rd Quarter 2014 (PDF) | No results | No results |
| 4th Quarter 2015 (PDF) | 4th Quarter 2014 (PDF) | 4th Quarter 2013 (PDF) | 3rd and 4th Quarter 2012 (PDF) |
| 2010 Customer Survey | 2009 Customer Survey | 2008 Customer Survey | 2006 / 2007 Customer Survey |
| 1st and 2nd Quarter 2010 (PDF) | 1st and 2nd Quarter 2009 (PDF) | 1st Quarter 2008 (PDF) | 3rd Quarter 2006 (PDF) |
| No results | No results | 2nd Quarter 2008 (PDF) | 4th Quarter 2006 & 1st Quarter 2007 (PDF) |
| 3rd and 4th Quarter 2010 (PDF) | 3rd & 4th Quarter 2009 (PDF) | No results | 2nd Quarter 2007 (PDF) |
| No resultsNo results | | 4th Quarter 2008 (PDF) | |
If you have any comments that you would like to share with our Permit Center Staff directly, please e-mail permits@cob.org.
