For information regarding utility billings and payments, please contact the Finance Department at (360) 778-8011 or email utilitybilling@cob.org.
Convenient Payment Options
Customers may pay their bill using cash, check, or credit card (Visa, MasterCard, Discover, American Express), in-person at City Hall, or by using the following convenient payment options:
Enroll in Paperless Billing
At no cost, utility customers may enroll in paperless billing. This service is not available to renters unless already enrolled in Auto Pay.
Once enrolled, you will receive a monthly email notification that your statement is available to view and pay. Each account must be enrolled individually; however, owners of multiple properties and property management firms can email utilitybilling@cob.org and have accounts linked under one log-in.
Turning On and Off Service
Rates
Reduced Rates
Review the Reduced Utility Rate information if you are a senior over age 62 or person with a disability on a limited income. The City also offers reduced rates to agencies providing affordable housing for low-income households. Agencies must be nonprofits or the Bellingham Housing Authority, and the reduced rate is only available for low-income housing where rents are restricted by a federal, state or city housing program for households earning less than 60 percent (60%) of area median income. See BMC 15.04.070(C).
Surface and Stormwater Fee Reduction
The City of Bellingham recognizes that some property owners have constructed private on-site stormwater quantity mitigation facilities, which may aid the City in controlling the overall effects of stormwater. Properties or portions of properties with facilities that meet certain criteria, and to the City’s satisfaction, shall receive a reduction from the monthly fee charged. For detailed information see City of Bellingham Municipal Code 15.16.040 – Exemption, Credits and Adjustments. If you think you qualify for a fee reduction, fill out the Fee Reduction Application (PDF).
Account Adjustments
If you require an account adjustment due to a leak, please use the following form:
- Application for Adjustment to Water and/or Sewer Bills (PDF)
- Utility Hearing Board Appeal Form (PDF)
More Information
For more information on a specific utility, please visit the sections below:
Resources
- Finance Department Contacts
- Water Conservation
- Residential Water Consumption Calculator
- Understanding Your Utility Bill (PDF)
